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The external link kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,CASE=obj(2597),ts=Palm_External2001 for Creating Custom Import Templates for Contacts seems to be broken.

Go to a cached version of that page on archive.org.

Google search results for "Creating Custom Import Templates for Contacts palm.com"